Privacy Policy

RelayFlow Systems ("RelayFlow," "we," "us") is a business operated by Abraham Hermosillo in Hesperia, California. We provide lead-response and follow-up services to local trade businesses. This policy explains what information we collect through relayflowsystems.com and how we use it. Contact: abraham@relayflowsystems.com.

Information we collect

• Information you give us through our website chat widget or by email: your name, mobile phone number, email address, business name, and the contents of your message.
• Basic technical data such as browser type, device type, and pages visited.
• Records of messages exchanged with you by text, call, or email.

How we use it

• To respond to your inquiry and provide the services you ask for.
• To send the text messages you agreed to receive, as described in our SMS Terms.
• To operate, secure, and improve our website and services, and to meet legal obligations.

Text messaging and mobile information

We do not sell, rent, or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties.

We use service providers, such as our messaging, CRM, website hosting, and email platforms, only to operate our services and deliver messages to you. These providers may process your information on our behalf and may not use it for their own marketing.

Sharing

We do not sell personal information. We may share information with service providers acting on our behalf, to comply with law or legal process, or to protect our rights and safety.

Cookies and analytics

Our website and chat widget may use cookies or similar technologies to keep the chat working and to understand how the site is used. You can control cookies in your browser settings.

Retention and security

We keep information for as long as needed for the purposes above or as the law requires, and we use reasonable safeguards. No system is completely secure.

Your choices and rights

• Reply STOP to any text to stop receiving messages.
• Email us to access, correct, or delete your information.
• California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and correct personal information. We do not sell or share personal information for cross-context behavioral advertising.

Children

Our services are for businesses and are not directed to children under 13. We do not knowingly collect information from children.

Changes to this policy

We may update this policy and will post the new date above.

Contact

RelayFlow Systems, 14138 Cambridge St, Hesperia, CA 92344
(951) 416-5544
abraham@relayflowsystems.com